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«Fan card»
for fans of football!

  • Get the card instantly and free of charge2
  • Feel the benefits of the FanID loyalty program from FC «Shakhtar»
  • Pay for purchases in one motion contactless
  • Monitor the flow of funds on the card with SMS-informing
  • Take part in the Mastercard Rewards Program
  • Manage the card in PayHub

The FanID loyalty program
from FC «Shakhtar» and FUIB:

 
  • priority right (after holders of season tickets) to purchase tickets for the Champions League matches
  • accumulation of a discount up to 30% for the purchase of a season ticket for visiting "Shakhtar" home matches
  • constant communication with the club, obtaining exclusive information among the first
  • the right to attend open training, club events3.


Mastercard rewards program for FC «Shakhtar» fans with «Fan card»:

 
  • Accumulation of points: 1 point is awarded for every 10 UAH spent in the Mastercard rewards program for «Fan card»
  • Exchange of accumulated points on branded gifts from the favorite FC «Shakhtar» team from the Mastercard rewards catalog in the Рrogram's personal cabinet
  • Checking the balance of accumulated points in the personal cabinet of the Program, which you can enter without additional registration. You can go to your personal cabinet through your PayHub page or the Program website.

Participation in the promos, drawings and special offers:

In the period from September 1 to October 31, the owners of "Fan Card" are able to take part in "Become closer to the dream" promo with the drawing of BMW i3 electric car.
For this:
  • enter the personal cabinet of Mastercard reward Program for FC “Shakhtar” fans via your own page in PayHub or the Program website
  • order the "Special Offer" worth 0 points from the rewards catalog
  • make at least 3 transactions by your "Fan Card"
  • participate in the car drawing.

We answer Your questions:

  • Where can I learn about the benefits and check my discounts on the «Fan card»?
  • What is the PayHub system and why I need it?
  • How can I replenish the «Fan card»?
  • What are the restrictions/limits on the «Fan card» (Prepaid cards)?
  • Is it possible to issue a new card if it is lost?
  • Is it possible to use the card abroad?
  • Can I open several cards for one phone number?
  • Does the card support international Internet-transactions?
  • How can I block the operation of «Fan card» (Prepaid card)?
  • I already have a FanID card, not a payment card, but the previous sample. Is it valid?
  • Can I exchange the old-style FanID card for a new payment card from FUIB? Do I keep my passes on the previous matches that I accumulated on the old FanID card?
  • How can I become a member of Mastercard Rewards Program?
  • How can I get access to the personal cabinet of Mastercard Rewards Program for the «Fan Card»?
  • Are the points for the рrograms summed up, if I already participate in Mastercard Rewards Program with the Mastercard Platinum/World/World Elite card?
  • How can I earn points in Mastercard Rewards Program?
  • How can I exchange points for gifts?
  • Where can I check the balance of the points?
  • Are there any restrictions when exchanging points for gifts?
  • When will the points for the transaction be awarded in the Rewards Program?
  • Who can answer the questions related to awarding points or delivering gifts?
  • Where can I learn about the benefits and check my discounts on the «Fan card»?

    This information can be obtained by making a call to the support number of the participants of the FC «Shakhtar» «FanID» program: +38 044 498 13 88.

  • What is the PayHub system and why I need it?

    With help of the «Fan сard» in the PayHub system you will be able to:

    • perform active operations:

    - pay utility bills without commission;

    - make mobile replenishment, pay for Internet access services, and perform many other operations provided by the service;

    - perform P2P transfers from the «Fan card» to the card of any Ukrainian bank, incl. to  

    - another «Fan card» of PJSC «FUIB»;

    • manage the settings of the «Fan cards» in the personal account of a user:

    - block/unlock the action of the card if necessary

    - activate/deactivate the 3D Secure service

    - view the history of operations performed with help of the «Fan card»

  • How can I replenish the «Fan card»?

    You can replenish the card using the following methods:

    • without commission, using P2P transfer from the card of any Ukrainian bank on the PayHub service;
    • without commission in the self-service terminal (HSC) of PJSC «FUIB»;
    • without commission at the bank branch: at an ATM with Cash-in support, at the cash office
  • What are the restrictions/limits on the «Fan card» (Prepaid cards)?

    According to the «Fan card» (Prepaid cards), the following limits are set:

    • maximum allowable amount for one-time replenishment –14 000 UAH
    • maximum possible balance on the card –14 000 UAH
    • maximum amount of payment for goods/payments in POS) on the card – 14 000 UAH per week, but not more than 62 000 UAH per year;
    • withdrawal of cash at the cash desk of «FUIB» bank and ATMs of Ukrainian banks – 500 UAH per day, but not more than 4 000 UAH per month;
    • transfer from card to card – 500 UAH per day, but not more than 4 000 UAH per month;
    • limit of transfers to replenish the services of mobile operators – 500 UAH per day.
  • Is it possible to issue a new card if it is lost?

    If the card is lost, it can not be restored.

  • Is it possible to use the card abroad? 

    The card operates only on the territory of Ukraine under the control of the Ukrainian authorities.

  • Can I open several cards for one phone number?

    Only one Prepaid card can be issued for one mobile phone number.

  • Does the card support international Internet-transactions?

    No, the Prepaid card is active only on the territory of Ukraine.

  • How can I block the operation of «Fan card» (Prepaid card)?

    The «Fan card» can be blocked by a Client independently in the personal cabinet of the user on the PayHub service

    Also, the Prepaid card operation can be blocked when the Client applies to the support hotline by tel.: +38044 290 7 290.

  • I already have a FanID card, not a payment card, but the previous sample. Is it valid?

    FanID card (not payment) issued in the season 2017/18 in Kharkov, remains valid.

  • Can I exchange the old-style FanID card for a new payment card from FUIB? Do I keep my passes on the previous matches that I accumulated on the old FanID card?

    If you wish, you can exchange your FanID card (the old one) for the payment «Fan card» from FUIB, you can do it with the promoters during the home matches of FC «Shakhtar» at RSC «Metalist». If, upon activation of a new card, you tell the promoter your mobile phone number and the full name on which your card was previously registered, all previously accumulated passes will be transferred to a new «Fan card».

  • How can I become a member of Mastercard Rewards Program?

    The program includes all holders of the current «Fan card».

  • How can I get access to the personal cabinet of Mastercard Rewards Program for the «Fan Card»?

    You can access the personal cabinet of the Rewards Program in two ways:

    1. In one click through your PayHub personal account by clicking on «Mastercard Rewards Program» button located next to the corresponding card.
    2. From the official website of Mastercard Rewards Program. Therefrom, you will be redirected to the PayHub login page. Log in PayHub using your login and password, click on «Mastercard Rewards Program» button and you will enter your personal cabinet.
  • Are the points for the рrograms summed up, if I already participate in Mastercard Rewards Program with the Mastercard Platinum/World/World Elite card?

    No, the points of these two programs are not summed. Mastercard Rewards Program for «Fan Card» was created solely to encourage real FC «Shakhtar» fans. Among the gifts - exclusive prizes with autographs of the team stars, unforgettable emotional gifts, souvenirs and much more.

  • How can I earn points in Mastercard Rewards Program?

    You get the points for making payments in a trade and service network and the Internet using «Fan card», Mastercard payment card from FUIB. You can purchase tickets for the match of your favorite football team «Shakhtar» through PayHub and get points for it, which can be exchanged for the branded gifts of FC «Shakhtar» at any time.

    Points are not awarded for purchases, which are returned, for transferring funds, withdrawing cash, insurance payments, writing off accrued interest on a credit card, fines, penalties, any gambling. 

  • How can I exchange points for gifts?

    You can exchange points for gifts in the personal cabinet of the Program. You can exchange your points for gifts from different categories: gifts for real fans, gifts for the family, exclusive for the fans, unforgettable emotions. You can learn the full catalog of gifts, and also exchange the points for gifts in your personal cabinet.

  • Where can I check the balance of the points?

    You can check the balance of accumulated points in your personal account of the Program. To do this, select the appropriate menu item. For each purchase by the «Fan card» you are awarded points: 1 point for every 10 UAH spent.

  • Are there any restrictions when exchanging points for gifts?

    Yes. If the total cost of orders carried out during the calendar month exceeds the equivalent of 940 UAH, the participant of the Program must provide the documents that are necessary for the organizers of the Program to pay taxes. The program participant is additionally informed about this need by the operator of the Program Information Center. In case of refusal to provide the documents, the order will be canceled and the spent points will be returned to the personal bonus account to the participant of the Program.

    The details are in the information center of the Program by the number 0 800 30 11 29.

  • When will the points for the transaction be awarded in the Rewards Program?

    Points for purchases are awarded automatically. However, keep in mind that the awarded points for transactions carried out in Ukraine can take 1-2 days. That's why some points will not be awarded on the day of purchase or the next day.

  • Who can answer the questions related to awarding points or delivering gifts?

    In the personal cabinet you can find all the information on the awarded and accumulated points. There are the transactions for which points are not awarded (for example, for purchases that are then returned, for transferring funds, withdrawing cash, insurance payments, writing off accrued interest on a credit card, fines, penalties, any gambling, etc., the entire list of transactions for which points are not awarded, you can find on the Program's website in the official rules).

    You can exchange points in your personal cabinet. If you do not have the opportunity to exchange the points for gifts in the personal cabinet of the Program, contact the information center of the Program by phone number for FUIB customers - 0 800 30 11 29. The operators will be able to order the gift chosen by you in the phone mode.

    The term of the gifts delivery depends on the gift chosen by you. Material gifts are delivered by mail or courier within 14 days. Ordered gifts are not subject to exchange and refund.

    If you still have questions related to the award of points or the delivery of gifts, please, contact the Program Center by phone number for FUIB customers. 0 800 30 11 29.

Conventions

2 You can get a «Fan card» on the territory of the RSC «Metallist» stadium in Kharkov town, during the official home matches of FC «Shakhtar», in the days of the Ukrainian Premier League games and the Ukrainian Cup.  Without documents, only if there is an active mobile phone number of any Ukrainian telecom operators. 

3 provided subject to prior agreement with the administration of FC «Shakhtar».

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