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Працюємо для вас

«Fan card»
for fans of football!

  • Get the card instantly and free of charge2
  • Feel the benefits of the FanID loyalty program from FC «Shakhtar»
  • Pay for purchases in one motion contactless
  • Monitor the flow of funds on the card with SMS-informing
  • Take part in the Mastercard Rewards Program
  • Manage the card in PayHub

The FanID loyalty program
from FC «Shakhtar» and FUIB:

 
  • accumulation of the discount up to 30% for the purchases of a season ticket for visiting the home games of FC «Shakhtar» for the next season
  • every third game of the Ukrainian Championship – as a gift
  • the fourth ticket for the Ukrainian Championship – as a gift3
  • priority for the purchase of tickets for the Champions League matches
  • attend open training and club activities4
  • children of the project participants have the opportunity to accompany the players on the field before the official matches of the Ukrainian Premier League and the Ukraine football Cup.


We answer Your questions:

  • Where can I learn about the benefits and check my discounts on the «Fan card»?
  • What is the PayHub system and why I need it?
  • How can I replenish the «Fan card»?
  • What are the restrictions/limits on the «Fan card» (Prepaid cards)?
  • Is it possible to issue a new card if it is lost?
  • Is it possible to use the card abroad?
  • Can I open several cards for one phone number?
  • Does the card support international Internet-transactions?
  • How can I block the operation of «Fan card» (Prepaid card)?
  • I already have a FanID card, not a payment card, but the previous sample. Is it valid?
  • Can I exchange the old-style FanID card for a new payment card from FUIB? Do I keep my passes on the previous matches that I accumulated on the old FanID card?
  • Where can I learn about the benefits and check my discounts on the «Fan card»?

    This information can be obtained by making a call to the support number of the participants of the FC «Shakhtar» «FanID» program: +38 044 498 13 88.

  • What is the PayHub system and why I need it?

    With help of the «Fan сard» in the PayHub system you will be able to:

    • perform active operations:

    - pay utility bills without commission;

    - make mobile replenishment, pay for Internet access services, and perform many other operations provided by the service;

    - perform P2P transfers from the «Fan card» to the card of any Ukrainian bank, incl. to  

    - another «Fan card» of PJSC «FUIB»;

    • manage the settings of the «Fan cards» in the personal account of a user:

    - block/unlock the action of the card if necessary

    - activate/deactivate the 3D Secure service

    - view the history of operations performed with help of the «Fan card»

  • How can I replenish the «Fan card»?

    You can replenish the card using the following methods:

    • without commission, using P2P transfer from the card of any Ukrainian bank on the PayHub service;
    • without commission in the self-service terminal (HSC) of PJSC «FUIB»;
    • without commission at the bank branch: at an ATM with Cash-in support, at the cash office
  • What are the restrictions/limits on the «Fan card» (Prepaid cards)?

    According to the «Fan card» (Prepaid cards), the following limits are set:

    • maximum allowable amount for one-time replenishment –14 000 UAH
    • maximum possible balance on the card –14 000 UAH
    • maximum amount of payment for goods/payments in POS) on the card – 14 000 UAH per week, but not more than 62 000 UAH per year;
    • withdrawal of cash at the cash desk of «FUIB» bank and ATMs of Ukrainian banks – 500 UAH per day, but not more than 4 000 UAH per month;
    • transfer from card to card – 500 UAH per day, but not more than 4 000 UAH per month;
    • limit of transfers to replenish the services of mobile operators – 500 UAH per day.
  • Is it possible to issue a new card if it is lost?

    If the card is lost, it can not be restored.

  • Is it possible to use the card abroad? 

    The card operates only on the territory of Ukraine under the control of the Ukrainian authorities.

  • Can I open several cards for one phone number?

    Only one Prepaid card can be issued for one mobile phone number.

  • Does the card support international Internet-transactions?

    No, the Prepaid card is active only on the territory of Ukraine.

  • How can I block the operation of «Fan card» (Prepaid card)?

    The «Fan card» can be blocked by a Client independently in the personal cabinet of the user on the PayHub service

    Also, the Prepaid card operation can be blocked when the Client applies to the support hotline by tel.: +38044 290 7 290.

  • I already have a FanID card, not a payment card, but the previous sample. Is it valid?

    FanID card (not payment) issued in the season 2017/18 in Kharkov, remains valid.

  • Can I exchange the old-style FanID card for a new payment card from FUIB? Do I keep my passes on the previous matches that I accumulated on the old FanID card?

    If you wish, you can exchange your FanID card (the old one) for the payment «Fan card» from FUIB, you can do it with the promoters during the home matches of FC «Shakhtar» at RSC «Metalist». If, upon activation of a new card, you tell the promoter your mobile phone number and the full name on which your card was previously registered, all previously accumulated passes will be transferred to a new «Fan card».

Conventions

2 You can get a «Fan card» on the territory of the RSC «Metallist» stadium in Kharkov town, during the official home matches of FC «Shakhtar», in the days of the Ukrainian Premier League games and the Ukrainian Cup.  Without documents, only if there is an active mobile phone number of any Ukrainian telecom operators. 

3 if you buy 3 tickets at the ticket offices of the «Metalist» stadium

4 provided subject to prior agreement with the administration of FC «Shakhtar»

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