"Pay in parts" service

Answers to the frequently asked questions

The "Pay in parts" service and its connection

What is the "Pay in parts" service?

Installment service, thanks to which PUMB customers have the opportunity to pay for their purchases in equal installments without interest during the grace period, or taking into account the commission after it.

How can I use the “Pay in parts” service?

To do this, it is enough to pay for goods/services with your “vseMOZHU” or “soloMANDRY” credit card in the amount of 500 UAH (the purchase amount must be within the existing limit on the card) in PUMB partner stores, incl. via the Internet. The offer to provide the service will be received in an SMS from the short number 2242 or in a message in Viber from PUMB.

If you made a purchase outside the network of partner stores, you can also activate the service yourself through the bank's contact center or using PUMB Online. The following conditions will apply: purchase amount – from 500 UAH, monthly commission – 3% of the purchase amount from the first month of use; term – 6, 12, 18, 24, or 36 months.

Can I independently connect the "Pay in parts" service?

Yes, you can always independently connect the service using PUMB Online or the contact center.

In which stores, traid points can I use the service?

In the PUMB partner stores: 33 квадратних метри, ALL STARS, BODO, Bosch электроинструмент, Camelot, Cifrix, Comfy, Converse, DACK Центр, iOn, Fishki, Kenwood-Shop, Kiddy Boom, Kilimanjaro, Largo, MASTER, MOBI STYLE, MOYO, Nike, Ringoo, Rozetka, SAMSUNG, VeloGo, Vmtehnika, Vodafone, YABLOKi, Z-stores, АЛЛО, Будмен, ВАШ ПАРТНЕР, Віста, ВодКанГаз, Ворона-Меблі, Вухо, Двери Белоруссии, Дека, Домотехніка, Електродім, Електрон, Елма Сервіс, Ельдорадо, Ельмарт, Епіцентр, Імперія Меблів, Кібернетики, Комп’ютерний Всесвіт, Крайт, магазин Джакузи, магазин Динамо, магазин Домотроніка, магазин Окна Сервис, магазини ФК Шахтар, МегаЛюкс, Магеллан, МАМАЛЮК, Мобижук, Нова Лінія, Опора, Оптика Зір, Орбіта, Офтальмологічний центр Печерський, Плазма, ПМП Техніка, Помаранчевий РОВЕР, Пульсар, Рем-Мебель, РОНА, Сладкий сон, Сота Альянс, салон штор и люстр Анкара, Техномаркет, Технопростір, Технотоп, ТОПАЗ ювелірні вироби, ТТТ, Туристическое агентство Happy Travel, Уют мебельный салон, Фокстрот, ЦЕНТР КУХНИ, Цитрус, Школяр, as well as in online stores 27.ua, 7sorok, All-ok, BODO, iskraservice, Kenwood-Shop, Kilimanjaro, Merezhka, MOYO, PIXEL, Rozetka, Smartmebel, Velotime.com.ua, Yellow, АЛЛО, БітКом, ВодКанГаз, Ельдорадо, Дека, Киев Мебель, магазин Домотроніка, магазин ФК Шахтар, МАМАЛЮК, Нота Комфорта, Помаранчевий РОВЕР, Смарагд, Технолюкс, Уют мебельный салон, Фокстрот, when paying for a purchase over UAH 500 by credit card «ВСЕМОЖУ» or «soloМАНДРИ». You receive the conditions for activating the service: the first 3 months - no commission; monthly commission - 3% of the purchase amount in the following months; term - 24 months.

You can also order the service yourself at FUIB Online or through the contact center for any purchase on the following terms: purchase amount - from UAH 500, monthly fee - 3% of the purchase amount from the first month of use; term - 6, 12, 18, 24 or 36 months.

Are there any restrictions on connecting the service?

New or current holders of the "vseMOZHU" or "soloMANDRY" cards can draw up this offer
You can use the service an unlimited number of times, but within the existing credit limit and taking into account the amount of already issued installments for the "Pay in parts" service
the offer to connect the service is sent when making purchases in partner stores.

How do I know that the service has been connected to my transaction?

After your confirmation of the activation of the "Pay in parts" service, through the free sending of an SMS-code in response to the number 2242 or in the Viber-bot, the service is connected automatically. In this case, a corresponding message will be sent to the Viber-bot with the terms and conditions for connecting the service.

Terms of usage and debt repayment for the "Pay in parts" service

What are the conditions for using the service?

When drawing up an installment plan for transactions performed in partner stores: the maximum processing time is 24 months, the grace period is 3 months, repayment in equal installments – monthly, on your payment date: 10, 20, or 30; monthly commission after the grace period – 3% of the purchase amount.
When drawing up an installment plan for any purchases from 500 UAH:
monthly commission – 3% of the purchase amount from the first month of use; possible processing time – 6, 12, 18, 24, or 36 months.

Is there a grace period when using the “Pay in parts” service?

Yes, if you made a purchase of 500 UAH or more in a network of partner stores, then you have a grace period for a period of 3 months, within which you make payments in equal installments without additional commission.

If I have not paid the full amount for the purchase within the grace period, what are the conditions for further installments?

The total period of using the service is 24 months, while the monthly commission after the grace period is 3% of the purchase amount.

How are payments for the “Pay in parts” service debited?

Every month you pay in equal installments of the amount owed. Regardless of the date of purchase and the date of connection of the service, you pay the monthly payment for the service together with the obligatory payment by credit card before your payment date: on the 10th, 20th, or 30th of each month.

Is it possible to pay off the debt for the service ahead of schedule?

Yes, of course, when you pay off the full amount of your credit card debt, all purchase transactions connected using the "Pay in parts" service will be closed automatically.

Can I cancel a purchase transaction that is connected using the "Pay in parts" service?

You can cancel the purchase transaction, which is connected using the "Pay in parts" service, in PUMB Online, or using the contact center. In case of cancellation of a purchase transaction made with the "Pay in parts" service within 1 month from the day when the bank is notified about the application of the service, the remaining debt will be considered as a new purchase transaction, and a standard grace period will apply.

What repayment channels can I use?

In cash: you can repay the loan through SSHC bank and self-service terminals of PrivatBank, IBox, and EasyPay. For the period from April 1 to December 31, 2021, depositing funds to the account from any specified SSHC is carried out online and at no additional cost. To avoid delays, funds must be deposited to the account before 18:00 on the payment date.
you can pay a loan without leaving your home using the PUMB Online mobile application or on the bank's website, using cards of different banks.

Funds are credited to the account online, regardless of the time of the payment. At the same time, for the timely repayment of credit debt, funds must be deposited to the account no later than 18:00.

The "Pay in parts" service is not connected

I have made a purchase in a partner store, but the offer has not been received, why?

There may be several reasons:

the amount of the purchase was less than the minimum required (500 UAH)
the information was sent to the Viber bot, while there was no Internet access
technical failure when sending SMS by a mobile operator
store data is not registered in the bank's systems.

You can always contact our contact center to check the availability of a proposal for connecting the service and its further connection.

I have confirmed the request to connect the service, but it has not connected, what should I do?

You can independently activate the service by contacting our contact center or draw up an offer in the PUMB Online application.

How can I use the conditions of "Splachuyte chastynamy" service when purchasing goods on the ELDORADO website?

It's simple, just have a credit card from PUMB and make a few clicks on the ELDORADO website to achieve the goal:

choose the required goods on the ELDORADO website, costing from 500 UAH
choose a method of delivery and payment
choose the category "Payment by installments"/"SUPER INSTALLMENT" in the payment section
choose PUMB bank among other banks
choose the number of payments among the available ones – 3, 6 or 8
fill in the contact details and pay for the goods by a credit card

If you do not have a PUMB credit card yet, apply for it using the link.

How do I know that the installment is connected?

When paying for a product by a PUMB credit card on the ELDORADO website for an amount of 500 UAH or more in the "Payment by installment"/"SUPER INSTALLMENT" category, you will receive an offer on providing the service in an SMS from the short number 2242 or in a Viber message from PUMB.

After confirming the activation of the "Splachuyte chastynamy" service by sending a free SMS-code in response to the number 2242 or the Viber-bot, a corresponding message will be sent to the Viber-bot, or SMS, with the terms of connection.

Are there any restrictions on connecting the service?

New or existing holders of "vseMOZHU" and "soloMANDRY" cards can apply for this offer.

You can use the service an unlimited number of times, but within the existing credit limit, and consider the amount of already provided installment for "Splachuyte chastynamy" service.

The offer for connecting the service is sent when purchasing in the ELDORADO online store.

I purchased on the ELDORADO website, but the offer was not received; why?

There may be several such reasons:

the amount of the purchase was less than the minimum required (500 UAH)
the information was sent to the Viber bot, while there was no Internet access
a technical failure when sending SMS by a mobile operator

You can always contact our contact center to check the offer's availability for connecting the service and its subsequent connection.

I confirmed the request to connect the service, but it was not connected; what should I do?

You can independently activate the service by contacting our contact center.

How are payments for "Splachuyte chastynamy" service debited?

Every month you pay in equal installments the amount of debt. Regardless of the date of purchase and the date of the service connection, you pay the monthly payment for the service together with the obligatory payment on a credit card before your payment date – on the 10th, 20th, or 30th of each month.

What repayment channels can I use?

Cash: you can repay the loan using SSHC of the bank and self-service terminals of PrivatBank, IBox, and EasyPay. To avoid delays, funds must be deposited into the account no later than 18:00 of the payment date.
Online: you can pay a loan without leaving home using the PUMB Online mobile application or on the bank's website, using different banks' cards.

Funds are credited to the account online, regardless of the time of the payment. At the same time, for the timely repayment of credit debt, funds must be deposited into the account no later than 18:00.