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Answers to the frequently asked questions
Special offer from PUMB for the "Pay in parts" service

 In the period from October 26, 2020, to February 28, 2021, each existing or new holder of the "vseMOZHU"* card can take advantage of the special offers from PUMB, namely:

  •   the "Pay in parts" service for 6 months without overpayments for all transactions from 1,000 UAH – this offer can be used when purchasing any goods and services at points of sale and on the Internet. The main condition is transactions in the amount of 1,000 UAH or more using the "vseMOZHU" credit card. The installment plan is valid for 6 months.
  •   the "Pay in parts" service in partner stores for 6 months – this offer includes the opportunity to issue an interest-free installment plan for a period of 6 months when making a purchase in certain partner stores. In the amount of 1 000 UAH and more.

 What is the difference between the offer and a permanent one?

  • According to these offers, there is a long period of the interest-free period: 6 months for transactions on the Internet and at points of sale and 6 months in partner stores.
  • You can connect the service not only in partner stores but also when making any purchases on the Internet and at trade points while having a grace period.
  • The term when you can take advantage of the offer is limited – from October 26, 2020, to February 28, 2021.

How can I take advantage of these offers?
If you are already the owner of the "vseMOZHU"* card – then when making purchases from 1,000 UAH in partner stores, the Internet, or other trade points, you will automatically receive an offer to connect an installment plan on special terms. You just need to follow the instructions given in the message.

If you do nothave the "vseMOZHU" card yet, apply for it using the link.

* Serviced under CBSA within the tariff program (additions 3 and 4 to CBSA).

If the amount of my purchase is less than 1,000 UAH will I receive an offer to connect to the installment plan?

If you have made a purchase for less than UAH 1,000 - the offer to connect the service will not be received, and the standard credit card conditions will apply.

If the purchase is made within the specified period, will the conditions remain valid after its expiration, for this transaction?

Yes, for all transactions that meet the requirements of the special offer and were carried out in the period from October 26, 2020 to February 28, 2021 - remain unchanged.

I already have several installments, could I take advantage of this offer?

Yes, you can take advantage of the offer within the valid credit limit on your credit card. In this case, previously issued installments will operate on standard terms without changes. All new transactions carried out during the specified period will be connected on special terms.

How do I know that the  “Pay in parts” service for a special offer is connected to me?

After your confirmation of the activation of the "Pay in parts" service, through the free sending of an SMS-code in response to the number 2242 or in the Viber-bot, the service is connected automatically. In this case, a corresponding message will be sent to the Viber-bot with the terms and conditions for connecting the service.

The "Pay in parts" service and its connection

What is the "Pay in parts" service?

Installment service, thanks to which PUMB customers have the opportunity to pay for their purchases in equal installments without interest during the grace period, or taking into account the commission after it.  

How can I use the “Pay in parts” service?

To do this, it is enough to pay for goods/services with your “vseMOZHU” or “soloMANDRY” credit card in the amount of 500 UAH (the purchase amount must be within the existing limit on the card) in PUMB partner stores, incl. via the Internet. The offer to provide the service will be received in an SMS from the short number 2242 or in a message in Viber from PUMB.

If you made a purchase outside the network of partner stores, you can also activate the service yourself through the bank's contact center or using PUMB Online. The following conditions will apply: purchase amount – from 500 UAH, monthly commission – 3% of the purchase amount from the first month of use; term – 6, 12, 18, 24, or 36 months.

Can I independently connect the "Pay in parts" service?

Yes, you can always independently connect the service using PUMB Online or the contact center.

 In which stores, traid points can I use the service?

In the PUMB partner stores: 27.ua, 33 квадратних метри7sorokALL STARS, BODO, Bosch электроинструмент, Camelot, Cifrix, Comfy, Converse, DACK Центр, Everest Gym, iOn, iStudio, FishkiKenwood-Shop, Kiddy Boom, KilimanjaroLargo, MASTER, Merezhka, MOBI STYLE,  MOYO, Nike, PayHub, Ringoo, Rozetka, SAMSUNGSport LifeVeloGo, Vianor, Virtus fitness center, Vmtehnika, Vodafone, YABLOKi, Z-stores, АЛЛО,  Банк Гарячих Турів, Будмен, Буль-Буль, ВАШ ПАРТНЕР, ВістаВікна КорсаВодКанГаз, Ворона-Меблі, Вухо, Двери Белоруссии, Дека, Домотехніка, Електродім, Елма Сервіс, Ельдорадо, Ельмарт, Епіцентр, Імперія Меблів, Каста, Кібернетики, Комп’ютерний Всесвіт, Крайт, магазин UP, магазин Джакузи, магазин Динамо, магазин Домотроніка, магазин Окна Сервис, магазини ФК Шахтар, МегаЛюкс, Магеллан, МАМАЛЮК, Мобижук, Нова Лінія, Опора, Оптика Зір, Орбіта, Офтальмологічний центр Печерський, Плазма, ПМП Техніка, Помаранчевий РОВЕР, Пульсар, Рем-Мебель, РОНА, Світ Малюка, Сімба,  СмарагдСладкий сон, Сота Альянс, салон штор и люстр Анкара, Старт-99, Техномаркет, Технопростір, Технотоп, Техно PLAZA, ТОПАЗ ювелірні вироби, Траверс, Projector, ТТТ, Туристическое агентство Happy Travel, Уголек, Уют мебельный салонФокстрот, ЦЕНТР КУХНИ, Цитрус, Школяр, as well as in online stores 27.ua590.ua, 7sorok, All-ok, Comfy, BODO, iskraservice, iStudio, Kenwood-Shop, Kilimanjaro, Merezhka, MOYO, PayHub, PIXEL, Rozetka, Velotime.com.ua, Yellow, АЛЛО, БітКом, ВодКанГазЕльдорадо, Дека, Каста, Киев Мебель, магазин Домотроніка, магазин ФК Шахтар, МАМАЛЮК, Нота Комфорта, Помаранчевий РОВЕР, Світ Малюка, Сімба,  Траверс, TTTУют мебельный салонФокстротЦитрус when you pay for the purchase over 500 UAH by the "VSEMOZHU" or "soloMANDRY". Detailed information about the service "Pay in Parts" at the link.

You can also order the service yourself at FUIB Online or through the contact center for any purchase on the following terms: purchase amount - from UAH 500, monthly fee - 3% of the purchase amount from the first month of use; term - 6, 12, 18, 24 or 36 months.

Are there any restrictions on connecting the service?

New or current holders of the "vseMOZHU" or "soloMANDRY" cards can draw up this offer
You can use the service an unlimited number of times, but within the existing credit limit and taking into account the amount of already issued installments for the "Pay in parts" service
the offer to connect the service is sent when making purchases in partner stores.

How do I know that the service has been connected to my transaction?

After your confirmation of the activation of the "Pay in parts" service, through the free sending of an SMS-code in response to the number 2242 or in the Viber-bot, the service is connected automatically. In this case, a corresponding message will be sent to the Viber-bot with the terms and conditions for connecting the service.

Terms of usage and debt repayment for the "Pay in parts" service

What are the conditions for using the service?

  • When drawing up an installment plan for transactions performed in partner stores: the maximum processing time is 24 months, the grace period is 3 months, repayment in equal installments – monthly, on your payment date: 10, 20, or 30; monthly commission after the grace period – 3% of the purchase amount.
  • When drawing up an installment plan for any purchases from 500 UAH:
    monthly commission – 3% of the purchase amount from the first month of use; possible processing time – 6, 12, 18, 24, or 36 months.

Is there a grace period when using the “Pay in parts” service?

Yes, if you made a purchase of 500 UAH or more in a network of partner stores, then you have a grace period for a period of 3 months, within which you make payments in equal installments without additional commission.

If I have not paid the full amount for the purchase within the grace period, what are the conditions for further installments?

The total period of using the service is 24 months, while the monthly commission after the grace period is 3% of the purchase amount.

How are payments for the “Pay in parts” service debited?

Every month you pay in equal installments of the amount owed. Regardless of the date of purchase and the date of connection of the service, you pay the monthly payment for the service together with the obligatory payment by credit card before your payment date: on the 10th, 20th, or 30th of each month.

Is it possible to pay off the debt for the service ahead of schedule?

Yes, of course, when you pay off the full amount of your credit card debt, all purchase transactions connected using the "Pay in parts" service will be closed automatically.

Can I cancel a purchase transaction that is connected using the "Pay in parts" service?

You can cancel the purchase transaction, which is connected using the "Pay in parts" service, in PUMB Online, or using the contact center. In case of cancellation of a purchase transaction made with the "Pay in parts" service within 1 month from the day when the bank is notified about the application of the service, the remaining debt will be considered as a new purchase transaction, and a standard grace period will apply.

What repayment channels can I use?

  • In cash: you can repay the loan through SSHC bank and self-service terminals of PrivatBank, IBox, and EasyPay. For the period from April 1 to June 30, 2020, depositing funds to the account from any specified SSHC is carried out online and at no additional cost. To avoid delays, funds must be deposited to the account before 18:00 on the payment date.
  • you can pay a loan without leaving your home using the PUMB Online mobile application or on the bank's website, using cards of different banks.

Funds are credited to the account online, regardless of the time of the payment. At the same time, for the timely repayment of credit debt, funds must be deposited to the account no later than 18:00.

The "Pay in parts" service is not connected

I have made a purchase in a partner store, but the offer has not been received, why?

There may be several reasons:

  • the amount of the purchase was less than the minimum required (500 UAH)
  • the information was sent to the Viber bot, while there was no Internet access
  • technical failure when sending SMS by a mobile operator
  • store data is not registered in the bank's systems.

You can always contact our contact center to check the availability of a proposal for connecting the service and its further connection.

I have confirmed the request to connect the service, but it has not connected, what should I do?

You can independently activate the service by contacting our contact center or draw up an offer in the PUMB Online application.

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