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+38 044 290 7 2901

Conditions for receiving SMS on transactions with PUMB cards

Dear customers, from August 1, 2020, the conditions for SMS-informing on debiting and receipts from your cards will change.
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For social and salary cards
SMS-informing will be sent only for transactions over 150 UAH.
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For all other cards,
including credit, SMS-informing will be sent only for transactions over 1 000 UAH.
To receive notifications about the flow of funds for any amount without restrictions, choose a different information channel:

A message from PUMB Online mobile application

Receive notifications of all expenses and receipts on the smartphone screen. View transaction history and balance in PUMB Online mobile application. To do this, open the mobile application, go to settings and activate Push-messages – as shown on the screens below

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Step 1
On the home page, select "Other" section
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Step 2
Activate PUSH messages
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Step 3
Put in the confirmation code
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Step 4
The messages are successfully connected

Messages from PUMB Viber-banking

To receive Viber-messages about transactions on your cards:

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Step 1
Go to PUMB Viber-banking and join PUMB group in Viber.
Go to Viber-bank qr-code
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Step 2
Click on the “Notifications” button and follow the simple instructions.
Please note that after connecting a new information channel, in the absence of the Internet, SMS-messages will not be received.
Additional information chevron-icon

Account balance request

To receive information about the available balance in your account, you need to send an SMS-message* to 4682 number, indicating the last 6 digits of your card in the message.

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Within a minute you will receive an SMS message, as follows:

arrow icon RAKHUNOK **6554 2015-05-26 13:46:34 BALANCE: 251.53 UAH

де:

**6554 — the last 4 digits of your card number

2015-05-26 13:46:34 — date and time of receiving SMS in the format YYYY-MM-DD HH: MM: SS

251.53 UAH — the amount of available balance

**The cost of sending an SMS message is 0.94 UAH for subscribers of national GSM operators. The tariff in hryvnias including VAT. Besides, the Pension Fund charge is kept in the amount of 7.5% of the service cost, excluding VAT. For adults only. Technical support: +38 044 290 7 290 (in Ukraine and from abroad), 490 (short number from a mobile), Mon-Fri from 9-00 to 18-00. The organizer: JSC "PUMB".

Payment card blocking

PUMB payment cardholders connected to SMS-banking service can block the card on their own*, without contacting PUMB Customer Service Center.

To block the payment card, the customer needs to send an SMS-message** from a mobile phone to the short number 4682 with one of the following commands that are written in the SMS:

Necessary action

Command ***

- to block all payment cards that are tied to the mobile phone number of the customer from which the blocking command was sent (the command is used by the customer if he does not know the number of the payment card to be blocked)

BLOCK

- to block one specific payment card, that is tied to the mobile phone number of the customer from which the blocking command was sent (the command is used by the customer if he knows the number of the payment card to be blocked)

BLOCK < 4 last digits of the payment card number>

*This service allows the holders of PUMB payment cards to quickly block the card in case of loss or theft. To add a card to the stop list of the international payment system, the cardholder must contact the Customer Service Center or a PUMB branch.

**The cost of sending an SMS message is 0.94 UAH for subscribers of national GSM operators. The tariff in hryvnias including VAT. Besides, the Pension Fund charge is kept in the amount of 7.5% of the service cost, excluding VAT. For adults only. Technical support: +38 044 290 7 290 (in Ukraine and from abroad), 490 (short number from a mobile), Mon-Fri from 9-00 to 18-00. The organizer: JSC "PUMB".

***The command can be put in both Latin and Cyrillic characters.

After successfully blocking the payment card, a message will be sent to the customer's mobile phone number: "BLOKIROVKA PROSHLA USPESHNO". In the event of a failure during the process of blocking the payment card, the customer will be sent a message: "BLOKIROVKA NEUSPESHNA, POVTORITE POPYTKU".

The bank only blocks payment cards that were not blocked at the time of receipt of the corresponding command. Expired cards are not blocked. If at the time the bank processed the blocking command, all payment cards tied to the customer’s mobile phone number were blocked or expired, a message will be sent to the customer’s number: “BLOKIROVKA PROSHLA USPESHNO”.

To unblock a payment card, the customer needs to contact the PUMB Customer Service Center and, after passing through the identification of the customer, inform the operator of the card number that needs to be unblocked.

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