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єПідтримка card

To receive regular state assistance on єПідтримка card for internally displaced persons who apply for the status of IDPs (internally displaced persons) through the Дія application.

єПідтримка card

To receive regular state assistance on єПідтримка card for internally displaced persons who apply for the status of IDPs (internally displaced persons) through the Дія application.
Open a virtual card in the FUIB Online application
Scan the QR code and download the app:
qr-code

Who has the opportunity to get the state assistance

From May 2022, the state assistance is provided only to IDPs:

  • who have moved from regions located in the area of military operations or communities under temporary occupation, surrounded (blocked)
  • whose house is destroyed or uninhabitable due to damage, and who have applied for compensation for the corresponding losses, mainly through Дія
  • The list of approved territorial communities

    card icon
    Persons who applied for IDP status and receipt of funds through the Дія application (online channel)
    card icon
    Persons who applied for IDP status through the social protection authorities, the authorized person of the community, or CPAS, by indicating the details of the FUIB card to receive the credited amount (offline channel)

    How to get the state assistance online

    01
    Log in to the FUIB Online mobile application and issue a virtual єПідтримка card if it has not been opened before.
    02
    Go to the Дія application in the "Services" section, find єПідтримка, apply for IDP status and financial assistance, then select a FUIB card to receive the credited amount.

    Terms of єПідтримка card usage

    0 UAH
    Opening and servicing cost
    Unlimited
    Card payments and replenishment.
    0 UAH
    Transfers within FUIB and to cards of other banks.

    To open a virtual card, go to the FUIB Online mobile application

    01
    01
    Step 1
    Press the єПідтримка button in the "Cards and accounts" section
    02
    02
    Step 2
    To confirm the opening, enter the confirmation code from the SMS
    03
    03
    Step 3
    Link your card to your GPay or Apple Pay wallet
    04
    04
    Step 4
    In the main menu, select єПідтримка card and click the "Connect the card to Diia" button.
    After that, in Дія, find the service "Registration of assistance for IDPs", apply for funds, select the FUIB card and wait for the money to be credited.

    We answer your questions

    • IDPs' monthly targeted cash allowance to cover living expenses, including housing and communal services.

    • Yes.

      FUIB customers who have already issued єПідтримка card and plan to apply for IDP status and receipt of funds through the Дія application, must go to the Дія application and apply for IDP status and regular payments by choosing a FUIB card for crediting funds. 

      FUIB customers who have not issued єПідтримка card yet and plan to apply for IDP status and receipt of funds through the Дія application can apply for it through the FUIB Online application. Then, in the Дія application, apply for obtaining IDP status and receiving regular payments by choosing a FUIB card for crediting funds.   

      Non-customers of the bank can also open єПідтримка card, but after opening "vseKARTA" in the FUIB Online application, before that, having passed remote identification and verification through the Дія application.

      Persons receiving IDP status through the social protection authorities, the authorized person of the community, or CPAS can indicate the details of the FUIB card in the application for the payment of funds.

      • Internally displaced persons who plan to apply for IDP status and the state assistance through the Дія application (online channel).
      • Internally displaced persons who receive IDP status through the social protection authorities, the authorized person of the community, or CPAS and for receipt of funds wish to indicate the details of the FUIB card (offline channel).

      For more details, follow the link 

       

    • Under the state assistance program for internally displaced persons, payments will be made monthly from the moment the allowance is issued:

      3,000 UAH for each child or person with a disability;
      2,000 UAH for each adult.

    • The issue of this service is regulated by the Decree of the Cabinet of Ministers of March 20, 2022, No. 332 “Some issues of payment of living allowance to internally displaced persons”.

       

    • Issuance and maintenance of a special єПідтримка card is not charged.

    • For current customers of the bank who DO NOT have єПідтримка card:

      1.Issue a special virtual єПідтримка card in the FUIB Online mobile application.
      2.Go to the Дія application and in the "Services" section, select Applying for IDP assistance .
      3.Submit an application for receiving funds and choose a FUIB card to receive 6,500 UAH.

      For current customers of the bank who have єПідтримка card:

      1.Go to the Дія application and in the "Services" section, select Applying for IDP assistance .

      2.Apply for funds and select a FUIB card to receive 6,500 UAH.

      Non-customers of the bank can also open this card, but after opening "vseKARTA" in the FUIB Online application, before that, having passed remote identification and verification using the Дія application.

    • To receive payments:

      • Go to the Дія application, and in the "Services" section, select Applying for IDP assistance.
      • Apply for IDP status and receive funds by choosing a FUIB card for crediting funds.
      • Wait for crediting funds.

      Don't forget to link your card to your GPay or Apple Pay wallet.

       

    • Yes.

      Non-bank customers can also open this card, but after opening "vseKARTA" in the FUIB Online application, after passing remote identification and verification through the Дія application.

      Next, to open єПідтримка card in FUIB Online:

      1. Press the єПідтримка button in the "Cards and accounts" section.

      2. To confirm the opening, enter the confirmation code from SMS.

      3. In the main menu, select єПідтримка card and click the "Connect the card to Дія" button.

      4. In the Дія application and in the "Services" section, select IDP status.

      5. Apply for IDP status and receive funds by choosing a FUIB card for crediting funds.

      Don't forget to link your card to your GPay or Apple Pay wallet.

    • No, at the moment, only a virtual єПідтримка card is available, which can be ordered through the FUIB Online mobile application.

    • At the moment, there are no restrictions on єПідтримка card payments. The intended purpose of the funds is to cover living expenses, including the payment of housing and communal services.  

      Since the card is virtual:

      • use Apple/Google Pay e-wallets – when paying in physical stores or establishments;
      • use Apple/Google Pay e-wallets or by entering card details – when paying in online stores.
    • At the moment, there is one restriction for єПідтримка cards – replenishment by any method is prohibited.

      Withdraw funds at the cash desk or ATM, make transfers – allowed.

    • Дія can solve the following issues:

      1. Authorization in the Дія application
      2. Upgrade to the latest version of the Дія application
      3. Displaying the service in the Дія application 
      4. Formation and sending of an application for payment

      Consultations in Telegram, Viber and Facebook Messenger: https://chat.diia.gov.ua/

      Email: [email protected]

    • The Ministry of Economy is the manager of public funds, responsible for crediting funds to the accounts of єПідтримка users.

      The Ministry of Economy answers the questions:

      1. When can I expect funds?
      2. Why exactly this amount?

      Hotline: 044 253 61 36

      Email: [email protected]

    • No. At the moment, the receipt of payment is realized only in the presence of RNTPAC.

    • Yes, you can receive the payout.

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