Questions and Answers

• SERVICING

How much does the bank charge for a card?

No penny. PUMB serves your card for free. There are no monthly payments for using the card.

• CARD REPLENISHMENT

How much does it cost to replenish the card?

It costs nothing. Put cash; replenish your card from another bank in Ukraine, from your friends, relatives, acquaintances or partners – for free. Please note that PUMB does not charge any fee but a fee of another bank is possible.

• CASH WITHDRAWAL

And what about withdrawing cash?

With no additional fees, withdraw cash at any ATM in Ukraine. At PUMB cash desks using a card up to 2 times a month in the amount of up to 500,000 UAH in hryvnia equivalent – no commission, more or no card – 1.5% (for Pension, Social, Salary cards of employees of budgetary organizations – without commission and without restrictions )

• TRANSFERS IN PUMB ONLINE

What is the commission for transfers in PUMB Online to accounts of other banks?

The commission is 0.5% of the amount, minimum – 3 UAH, maximum – 500 UAH.

And what if you transfer money to a card of another bank?

In PUMB Online transfers to cards of other banks – for free!

• CARD PAYMENTS

Is there any fee for paying by the card within Ukraine?

No fee. Pay in a supermarket, store, movie, transport and on the Internet – no commission.

• ON-LINE PAYMENTS

What about paying utility bills and topping up the mobile phone?

There is no fee. Utility bills payments and topping up the mobile – no commission of charge at PUMB Online anywhere 24/7 from your smartphone.

• ADDITIONAL INCOME

How can I get an additional income?

With the "Free" deposit:

• earn by transferring the balance of personal funds on deposit via PUMB Online.
• withdraw, accumulate or replenish this money 24/7 via PUMB Online without restrictions when you need it. The details are at the link.
• ACCOUNT DETAILS

Where can I find out the details of my account?

Full account details of the account holder can be obtained:

• in the bank branch servicing the account with the passport;
• using PUMB Online service (section “Accounts”/“Сard account details”/button “Bank details”);
• by e-mail, contacting the Customer Service Center.
• HOW TO REPLENISH THE ACCOUNT

How can I replenish my account?

You can replenish a card account opened in national currency by contacting the nearest PUMB branch. When replenishing a customer’s PUMB card account in a PUMB branch, it is sufficient to indicate the payment card number (16 digits shown on the front of the card)/account number/credit agreement number and the account holder’s full name.

• CARD FOR ANOTHER PERSON TO YOUR CARD ACCOUNT

Can I issue a card to my account (wife, husband, sister, brother, trustee) for another person?

You can issue additional BPCs exceeding the quantity stipulated by the package terms for additional funds in accordance with the bank's tariffs for servicing individuals.

• THE PAYMENT AMOUNT IS BLOCKED

I made a payment using my card at the point of sale, the amount of payment on my account is blocked. What does it mean?

In accordance with the rules of international payment systems, when making payments by payment card at retail outlets, on the Internet, as well as when withdrawing cash at ATMs of third banks, the required amount of funds in the account is not written off instantly, but for some time (1-3 days) is located blocked in the account. If within a month after the transaction the funds are not debited (the amount was blocked by mistake, the bank acquirer returned the money), the blocked amount automatically becomes available.

• IF YOU HAVE FORGOTTEN THE PIN

What should I do if I have forgotten my PIN? 

You can use the PIN reminder function:

• in the PUMB Online mobile application, without leaving home
• by contacting PUMB office personally with the original passport and certificate of TIN assignment
• calling from your phone number, which was provided to the bank as a contact, to the bank’s contact center by phone 044 290 7290, then press 0, then press 7. To restore the PIN code, enter the card number and passport number
• IF THE CARD HAS BEEN LOST

I have lost my card, what should I do?

• In case of loss of the payment card, inform the bank. Call back the Customer Service Center: +380442907290 and report about the incident to the operator. With the help of an information line operator or with the help of PUMB Online service, block the financial operations with the card to avoid possible financial losses.
• After that contact the bank branch to order the re-issue of the lost BPC.
• IF YOU AREN'T ABLE TO ACTIVATE THE CARD AND RECEIVE A PIN

What should I do if I can’t activate the card and PIN in the PUMB Online mobile application?

• Update the PUMB Online mobile application to the latest version and try again
• Or activate the card by calling from your phone number, which was provided to the bank as a contact, to the contact center of the bank by phone 044 290 7290, then press 0, then press 7. To activate the card and receive a PIN code, you will need to enter the card number and passport number
• Or, personally contact the PUMB branch with the original passport and certificate of TIN assignment

What should I do if I can’t activate the card and PIN in the contact center of the bank?

• Check that you enter the correct personal data (8 first digits and 4 last digits of the card number, passport number, date of birth), call from the mobile phone number that you provided to the bank as a contact and call the bank's contact center again
• Or install the latest version of the PUMB Online mobile application and activate the card and PIN with it
• Or, personally contact the PUMB branch with the original passport and certificate of TIN assignment

THE FILES FOR DOWNLOADING