Questions and Answers

• SERVICING

How much does the bank charge for a card?

No penny. PUMB serves your card for free. There are no monthly payments for using the card.

• CARD REPLENISHMENT

How much does it cost to replenish the card?

It costs nothing. Put cash; replenish your card from another bank in Ukraine, from your friends, relatives, acquaintances or partners – for free. Please note that PUMB does not charge any fee but a fee of another bank is possible.

• CASH WITHDRAWAL

And what about withdrawing cash?

Without additional fees, withdraw cash at any ATM in Ukraine or at the PUMB's cash desks up to 2 times a month to 1 million UAH.

• TRANSFERS

Is there a fee for transfers within PUMB?

There is no fee! Transfer funds to relatives, friends, and partners within PUMB without limits.

And what if you transfer money to a card of another bank?

It is free! If you do this via PUMB Online.

• CARD PAYMENTS

Is there any fee for paying by the card within Ukraine?

No. Pay at a supermarket, store, movie, transport and on the Internet – for free.

• ON-LINE PAYMENTS

What about paying utility bills and topping up the mobile phone?

There is no fee. Utility bills payments and topping up the mobile – free of charge at PUMB Online anywhere 24/7 from your smartphone.

• ADDITIONAL INCOME

How can I get an additional income?

There are 12% per annum for the balance on a card with "Vilniy" deposit*. Withdraw, accumulate or replenish this money 24/7 via PUMB Online without any restrictions when you need it.

• ACCOUNT DETAILS

Where can I find out the details of my account?

Full account details of the account holder can be obtained:

• in the bank branch servicing the account with the passport;
• using PUMB Online service (section “Accounts”/“Сard account details”/button “Bank details”);
• by e-mail, contacting the Customer Service Center.
• HOW TO REPLENISH THE ACCOUNT

How can I replenish my account?

You can replenish a card account opened in national currency by contacting the nearest PUMB branch. When replenishing a customer’s PUMB card account in a PUMB branch, it is sufficient to indicate the payment card number (16 digits shown on the front of the card)/account number/credit agreement number and the account holder’s full name.

• OTHER PERSONS IN YOUR CARD ACCOUNT

Can I issue a card to my account (wife, husband, sister, brother, trustee) for another person?

You can issue additional BPCs exceeding the quantity stipulated by the package terms for additional funds in accordance with the bank's tariffs for servicing individuals.

• THE PAYMENT AMOUNT IS BLOCKED

I made a payment using my card at the point of sale, the amount of payment on my account is blocked. What does it mean?

In accordance with the rules of international payment systems, when making payments by payment card at retail outlets, on the Internet, as well as when withdrawing cash at ATMs of third banks, the required amount of funds in the account is not written off instantly, but for some time (1-3 days) is located blocked in the account. If within a month after the transaction the funds are not debited (the amount was blocked by mistake, the bank acquirer returned the money), the blocked amount automatically becomes available.

• IF YOU HAVE FORGOTTEN THE PIN

What should I do if I have forgotten my PIN? 

You can use the PIN reminder function in the PUMB Online mobile application without leaving your home or by contacting  a PUMB branch personally, with your passport and TIN certificate.

• IF THE CARD HAS BEEN LOST

I have lost my card, what should I do?

• In case of loss of the payment card, inform the bank. Call back the Customer Service Center: +380442907290 and report about the incident to the operator. With the help of an information line operator or with the help of PUMB Online service, block the financial operations with the card to avoid possible financial losses.
• After that contact the bank branch to order the re-issue of the lost BPC.

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